White Paper: Understanding the Exchange 2010 Autodiscover Service. Earlier versions of Outlook also used Autodiscover to enable important functionality.įor more information about how to configure Autodiscover, see the following articles: This is because Outlook uses Autodiscover to automatically configure the connection settings. More informationĪutodiscover is required during the initial connection between Outlook 2016 and Exchange Server. Are you a Microsoft 365 for business customer Start Outlook in safe mode and disable add-ins Create a new Outlook profile Repair your Outlook data files. To resolve this problem, your Exchange Server administrator or service provider should make sure that Autodiscover is functional and can be accessed by Outlook 2016. In Outlook 2016, the option to manually configure an Exchange account is no longer available.Īutodiscover was previously available but is no longer available. This was done by manually specifying the server settings. Step 2: Fix the Mail (Microsoft Outlook 2016) icon. The previous version of Outlook was configured to connect to Exchange Server without Autodiscover. Running the Microsoft O365 Pro Plus quick repair made no improvement so a Full Online repair was started but all that resulted in was a complete de-installation of Office. This problem may occur for one of the following reasons: This generates an error message.Īfter you upgrade Outlook or you create a new profile, Autodiscover is required to configure an Outlook profile the first time that Outlook is started. If you select Install anyway to upgrade to Office 2016, and then you start Outlook, Outlook may be unable to connect to the Exchange Server Autodiscover service because Autodiscover is not configured or is not working correctly. To Repair the product: Start > Control Panel > Programs > Uninstall a program > find and select users version of Microsoft Office on his. ![]() ![]() The update process checks your current Outlook configuration to determine whether you are affected by some known issues. ![]() You receive the error messages that are mentioned in the Symptoms section if the Office 2016 update process determines that the Autodiscover service is inaccessible. Look for your version of Microsoft Office and click Change Then click Quick Repair > Repair As a final step, restart your computer and see if Outlook works fine. Outlook may freeze at the splash screen for several minutes before these errors messages are displayed.
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